Refund policy

RETURNS AND REFUNDS

Please contact us at dave198605@gmail.com before returning an item.

Non-personalised items
You may request a return of an eligible non-personalised item within 14 days of receiving it. The item must be unused, in its original condition and packaging, and accompanied by proof of purchase. Unless the item is faulty or we made an error, return postage is the customer’s responsibility.

Personalised and made-to-order items
Because these products are created specifically for you, personalised, customised and made-to-order items cannot be returned or exchanged because you change your mind. This does not affect your rights if an item is faulty, damaged, not as described or we supplied the wrong item.

Damaged, faulty or incorrect items
Please contact us as soon as possible with your order number and clear photographs of the item and packaging. We will assess the issue and arrange an appropriate replacement, repair or refund.

Refunds
Once an approved return is received and inspected, we will let you know the outcome. Approved refunds are issued to the original payment method. Your bank or card provider may take additional time to process the refund.

Cancellations
We begin preparing made-to-order products quickly. Contact us immediately if you need to cancel. If production has already started, cancellation may not be possible for personalised or made-to-order items.

Your statutory consumer rights are not affected.